Stompernet Great customer service example
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I was just reading my emails this morning and came across a welcome surprise. Usually companies are like money hungry magnets they suck you dry of all your money and leave you with very little or nothing apart from a bad taste in your mouth.
If your wondering why people are not buying from you it is probably the fact your customer service is not up to that of the Stompernet Great customer service.
When someone or a company does something for you so out of the ordinary don’t you wish you could just reach out and hug them. Well Andy from Stompernet is a bit like a Teddy bear maybe we could organise a worldwide hug for Stompernet.
As I ordered on September 4 "The Net Effect" NOR the "StomperNet Insider DVD of the Month" YET. I was beginning to think we had all been taken for a ride in another US scam.
AHH BUT Captain Smarty Pants Andy Jenkins from Stompernet allayed those fears in the below email. Check out the example I am talking about in relation to Stompernet Great customer service.
Good afternoon,
We know that some of you have not yet received your shipment.
We apologize for those delays that are beyond our control.
However, we CAN control our billing process to make it 100%
fair for you, our valued customer.
This email is a reminder that you WILL NOT be billed for your
subscription to "The Net Effect" NOR the "StomperNet Insider
DVD of the Month" until 30 days AFTER the date your order
shipped.
This will allow you a fair and reasonable time period to
evaluate the materials and decide if you wish to remain a
subscriber.
Our records indicate that your order was shipped via International Post
on 09/16/08.
This means your First Billing Date is not until
10/16/08.
Please do not worry about needing to cancel before you receive
your materials. You WILL have time to evaluate your personal
package before you are ever billed.
Again, you WILL NOT BE BILLED until 10/16/08, 30 full
days after your order shipped on 09/16/08.
We hope you’ll accept the efforts we’ve made to keep everything
in your favor and give you the full benefit of the offer we
made.
We know you’ll love the package once it arrives, and please
don’t worry about the billing until after you’ve had a look at
everything we’ve sent.
Thank you TREMENDOUSLY for your patience, and again, we
apologize for any billing confusion that these unavoidable
delays have caused.
~Andy Jenkins
StomperNet Faculty & Staff
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